I hope this info helps you and once again: I am sorry for what happened. It is not possible to have a stealth mode with TeamViewer: So there is no possibility that the scammer saw or opened something without your mom being able to see it.ĭid the scammer install a new app on her device during the session? If so: Remove it from her mobile. Please feel free to inform the police and the bank as well about the case.ĭoes your mom remember whether she went into her banking app? If so, I highly recommend contacting the bank informing them about the scammer and also make sure to change the password for her banking app/account. My recommendation is to report the scam via the form on this page to our security team: If you are interested in reading a bit more about it, this article TeamViewer and scamming is a good starting point. Unfortunately, there have been some instances of malicious use of our software, TeamViewer. Please send her my apologies and best wishes! Hi of all, I am sorry to hear what happened to your mum. She is using a Doro phone running Android.Īny thoughts greatly appreciated! Thanks a mill

My mum doesn't have any sensitive info on the phone really, so I'm wondering is there anything they could have planted on it to record what she does since then, or some other kind of thing I'm not aware of? She has internet banking app, but even with access to the phone for 45 mins they wouldn't have been able to get in to that I'm sure. I could see they were connected to her phone for around 45 mins. When I found out, I checked the logs on her QuickSupport app, but wasn't too sure what to look for to see if they did anything maliscious. My mum, who is elderly, unfortunately fell for the whole thing and gave her access to the phone with the code and all.! She said that my mum was going to be charged for games unless she opted out, and that she could help to opt out but needed to connect using QuickSupport to her phone.

On Friday evening, a lady called my mum pretending to be from Amazon.

Does amazon ask you to download anydesk